Streamline Ticket Management & Get Back to
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ECHITEK—ADDRESSING THE UNIQUE CHALLENGES OF AUSTRALIAN HEAVY INDUSTRY

As a proudly Australian company with years of
experience working in the field, we understand the
challenges faced by resources, heavy industry and
commercial clients, including:

  • Field ticket and invoicing processes that create significant administrative burdens
  • Client/contractor conflict due to inconsistently applied contracted service rates
  • Ad-hoc invoice dispute processes that result in lengthy disputes and poor outcomes.
  • Long lag times between service completion and invoice cost approval.
  • Lost productivity, as payment disputes distract employees from their core functions.
  • Breaches of payment terms affecting contract relationships and discount rate opportunities.
We draw on these insights to design cutting-edge business management systems that meet the specific needs of complex large-scale industries operating in remote Australia, including mining, oil & gas extraction, heavy industry, construction, civil engineering, and transport and logistics.

What is Echitek Tracks?

Echitek Tracks is a comprehensive, end-to-end operational and technical ticket management solution for both clients and contractors working in complex, multi-faceted, large-scale field services with high ticket volumes.

Stay on Track with Efficient Ticketing Processes

Echitek Tracks provides a flexible, efficient ticket management platform that allows you to:

Efficiently manage high ticket volumes with a flexible automated approval workflow.

  • Electronically prepare, review, manage, dispute and approve each ticket in line with your contracts from quotes and queries to claims and approvals.

Easily accommodate variances between client and contractor field specifications.

  • Get costs approved at the time of ticketing to allow individual ticket items to be modified within system.
  • Create customised tickets, deal with revisions and receipting, reduce disputes and partial payments, minimise paperwork, increase transparency and ensure timely payment.
  • Accommodate line item level ticket approvals, avoiding partial payments.

Get in touch!

Talk to us today about innovative business management solutions specifically designed to meet the needs of complex large-scale operations.

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Radically reduce invoice and payment disputes.

  • Designed to close out transactions within 24 hours of service execution to simplify dispute resolution and reduce administrative workload.
  • Streamlined approval, receipting and invoicing processes improve payment cycles.
  • Inbuilt flexible dispute management options can create a full history of all ticket queries at both ticket and line-item levels.

Greater control over the claims process means fewer disputes and more approvals.

  • Get assurance on charged rates with uncontracted costs highlighted for review.
  • Integrate with currently implemented systems to reduce management of change.
  • Improve real time ability to track approvals and costs.
  • Ensure data integrity and rate confidentiality with world class security infrastructure.

Reduce project cost uncertainty with real-time reporting and cost analysis

  • Capture all spend details (units, rates, service items) and supporting operational documentation with ERP integration via API.
  • Generate real-time customisable reports, cost performance and spend analyses.

Easily prepare audit reports

  • Fully auditable ticket and electronic approval system integrates with all major accounting, data management and cost tracking systems.

Echitek Tracks functionality — What’s in the box?

Get all the functionality you need for a consistent audit methodology and real-time reporting, including:

Multi-function tool capability

Capture contractor and client field ticket requirements.

Contract rate governance automated

Approver has immediate visibility of contract and non-contract rates.

Inbuilt quoting and job template creation capability

Approved quotes become jobs in the system ready to action.

Electronic & centralised ticketing functionality

Customisable field tickets created, reviewed, approved and disputed with a unified automated approval workflow

Electronic storage of all transactions/ approvals

Minimise printing and administrative expenses.

True remote area functionality

Capture data and documentation on - and offline.

Why choose Echitek Tracks?

  • Eliminate CAPEX/OPEX leakage
  • Radically reduce overheads >50%
  • Reduce cost creep from industry average of 2-3% to - 0.25%
  • Reduced administrative workloads (up to 70%)
  • Improve contract governance
  • Improve control over claim process
  • Increase approvals
  • Minimise invoice and payment disputes
  • Streamline laborious approval tasks
  • Improve personnel performance
  • Establish and maintain positive business relationships.
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